General Policy

This policy covers Go Broadband’s use of personal information collected when you use This policy will give you information on Traffic or Clickstream Data, Cookies, Visitors Under the Age of 16, Policy Changes and Security of Personal data. By entering your details in the fields requested, you enable Go Broadband and its service to provide you with the services you select. Whenever you supply such personal information, we will treat that information in accordance with this policy. Go Broadband may collect any or all of the following two types of information: 1) traffic or clickstream data, 2) cookies, or 3) contact information and other personally identifying information. Only the information in (3) is Personal Data falls within the provisions of the Data Protection Act 1998. Go Broadband’s collection and use of each type of data is described below, as well as the ways (if any) in which the data may be shared with third parties.

Traffic and Clickstream Data

Data about traffic and usage is not personally identifying or identifiable, and is not supplemented or combined with personally identifying or identifiable information. Go Broadband does not share any information it collects, beyond the service you request. This site collects some information regarding the use of the website by observing browser functions and the files (pages) users’ access, in order to police fraudulent activities and any other irregularities. Aggregate information however will be used in order to continually improve our site and service.


Cookies are parcels of text sent by a server to a web browser and then sent back unchanged by the browser each time it accesses that server. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. Cookies let us know about repeat visitors and if we are delivering quality products and services therefore improving our service further.
Visitors under the Age of 16

Go Broadband does not intentionally collect personally identifiable information online from a child under 16 since our site is not directed at children. Any users under 16 must get approval from a Parent/Guardian prior to submitting information. Users without consent are not allowed to provide us with information.

Policy Changes

Due to the rapidly evolving technologies and capabilities on the internet our Privacy Policy may change over time. Any changes made to our policy will be notified on our site and data taken before the changes will not be affected without your individual permission.

Security of Personal Data

Personal data shall be processed using the legally required degree of protection, in accordance with Royal Decree 994/1999, dated 11 June 1999, and the obligatory security measures will be taken to avoid improper use, modification, loss, processing or unauthorised access and theft by third parties, which could use this information for fraudulent purposes or intentions other than those for which the information has been provided for by the user. However due to data security constantly developing, we recommend that any information/communication you provide is considered non-confidential, and agree that Go Broadband is not held responsible or liable for information intercepted and used by an uninvited recipient. We will not sell or give your personally identifiable information to others. You may request that we cease to use any information that you have provided at anytime. However, we may release personal information in response to all court orders and lawful requests from governmental authorities.

If you have comments, questions or concerns, please email us at hello [at] . To contact us by post to: Go Broadband Ltd., Garlands House, Bourne Road, Colchester, CO6 3EL