Orange broadband network problems

March 22, 2007 by  

Orange broadband experienced problems over the weekend, but says only a small percentage of customers were affected and the service is now up and running again.

An Orange broadband spokesperson released the following statement:

“Orange can confirm that a broadband network outage occurred for less than an hour on the evenings of Sunday 18 March and Monday 19 March. The outage affected just under three per cent of our broadband customer base, and we are currently working with our suppliers to rectify the fault. We apologise to those customers affected.”

But according to Orange broadband’s online help page:

“Customers in Liverpool, Newcastle, Tannockside and Cardiff may be experiencing intermittent disconnections or slow browsing due to a known network issue. This is a known fault which is currently under investigation.”