5 reasons to use Madasafish broadband
March 22, 2007 by go broadband
1. Customer Service Focus
Madasafish broadband are not a Service Provider that puts all their work into acquiring new customers and forgets about them as soon as they’ve signed up. Quite the opposite. They focus on providing an excellent service at all times. On the rare occasions when things do go wrong, They take personal responsibility for sorting them out.
2. Honesty and transparency
Madasafish broadband are completely transparent and honest when describing their package offerings. When you don’t have anything to hide it’s quite an easy policy to follow. They don’t say ‘unlimited’ and mean ‘so long as you don’t use it much’. They don’t say ‘free’ and mean ‘so long as you pay us lots of money for another service They provide’.
broadband are members of The Internet Services Providers’ Association (ISPA UK) and They abide by the ISPA UK Code. They are one of the first companies to sign Ofcom’s Broadband Industry migration code of practice which ensures fair treatment for customers who want to change broadband service provider. their focus is simply to provide top quality phone and Internet services.
3. Fanatical About Support
Whether you’re a Windows PC or Mac user, their technicians are fully trained to help you resolve any problems or queries you might have. And Madasafish broadband are here 24 htheirs a day, every day of the year, if you need us.
4. Value for money
Madasafish broadband services come with free connection and a free router. Monthly fees start at just £11.99 a month for speeds up to 8Mb. Switch your phone line rental to Madasafish for just £9.99 a month and you’ll get free evening and Theyekend calls. Includes excellent call rates to mobiles and international destinations.
5. Award winning broadband
They don’t like blowing their own trumpets (in fact there isn’t even a trumpet owner amongst us) but the last 12 months has been quite exciting for us. They’ve had to dust off their tuxedos and evening dresses on several occasions to go and take the plaudits.
At the 2007 Internet Service Provider Awards (or ISPAs, as they’re affectionately known) They received the award for “Best Consumer Email”. ISPA said;
“the judges felt that Madasafish’s email security and reliability reflects the vital role email now plays for consumers. The ease by which consumers are able to navigate Madasafish’s email interface using key commands was seen as a great feature.”
At the 2006 ISPAs Madasafish was the overall winner in the ‘Best Heavy Consumer Broadband’ category. An ISPA spokesperson said,
“The judges considered Madasafish to offer a great product which represents real value for money.” The judges also applauded Madasafish for offering an inclusive broadband service, which supports both Apple Mac and PC users.
The 2006 PC Pro Awards saw Madasafish Highly Commended in the ‘Best Broadband ISP’ category. The PC Pro awards Theyre voted for by the magazine’s readers. Madasafish was Highly Commended in both the ‘Customer Satisfaction’ and ‘Best Buy’ categories of the PC Advisor Broadband Awards. Again, based on the feedback of thousands of readers, these commendations really reflect their commitment to Customer Service and value for money.
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2 Responses to “5 reasons to use Madasafish broadband”
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Thanks for your help with this difficult choice x j
I disagree totally with this assesment of this company.
I signed up to globalnet in 1997 and so ended up with maaf, I signed up for their broadband package last December and everything was great, so I had my phone line rental with them as well. But, since September the service has been pathetic, with down load speeds sometimes being slower than dial up! These slow speeds have happened five times since September. Then the phone line, this started to get noisier and noisier and now I have no phone line at all, no dial tone and so unable to make or receive calls. The standard response from maaf is that it’s a problem your end, so off you go and buy new filters, cables etc, but of course the problem is with them. So I haven’t taken their advice to get a new phone and have instead cancelled by line rental and I’m counting down the time until my contract is up and I can ditch this utterly useless company completely.
I’d advise anyone and everyone to avoid madasafish like the proverbial plague, if my experience is anything to go by, they won’t be long for this world anyway.