Broadband survey results – BBC Watchdog
March 21, 2007 by go broadband
BBC Watchdog this evening published the results of its Broadband survey.
It ran the survey following complaints from the public surrounding poor customer service, reliability, and value for money. Interesting to note that the biggest player of them all – BT – ranked so well. They might be damned expensive but they do offer a easy to use service with great customer service and ease of broadand cancellation or migration.
The results of the survey are as follows:
THE BEST BROADBAND PROVIDERS (by number of votes *)
* There is a huge scew towards the big players in both the ‘best’ and ‘worst’ tables and the same broadband providers will appear in both lists.
[This table lists - in order of the total number of votes cast - the companies that, overall, viewers who took part in the survey were most happy with. It was calculated by adding together the 'satisfied' and 'extremely satisfied' ratings in each of the five categories. This total is the number listed after each company's name.]
| Based on sum of 3s & 4s (satisfied, extremely satisfied) |
| 1. BT – 18,862 |
| 2. Virgin – 17,881 |
| 3. AOL Europe -16,977 |
| 4. Tiscali – 11,973 |
| 5. TalkTalk -10,802 |
| 6. NTL – 10,399 |
| 7. Orange – 9,036 |
| 8. Telewest – 8,062 |
| 9. Sky – 6,202 |
| 10. Pipex – 5,772 |
| 11. Plusnet – 5,014 |
| 12. Zen – 4,742 |
| 13. Eclipse – 2,781 |
| 14. Demon – 2,515 |
| 15. Tesco – 2,216 |
| 16. Freedom2Surf – 2,160 |
| 17. Madasafish – 2,031 |
| 18. Nildram – 1,619 |
| 19. Waitrose – 1,308 |
| 20. Bulldog – 1,162 |
| 21. Supanet – 1,131 |
| 22. UK_Online – 987 |
| 23. ToucanSurf – 895 |
| 24. One.Tel – 585 |
| 25. Homecall – 528 |
| 26. Force 9 – 518 |
| 27. Metronet – 426 |
| 28. Biscit – 258 |
| 29. Global – 166 |
THE WORST BROADBAND PROVIDERS (by number of votes
This table lists – in order of the total number of votes cast – the companies that, overall, viewers who took part in the survey were least happy with. It was calculated by adding together the ‘extremely dissatisfied’ and ‘dissatisfied’ ratings in each of the five categories. This total is the number listed after each company’s name.
| Based on sum of 1s & 2s (extremely dissatisfied, dissatisfied) |
| 1. Orange – 12,313 |
| 2. TalkTalk – 11,944 |
| 3. BT – 10,669 |
| 4. Tiscali – 10,412 |
| 5. AOL Europe – 7,500 |
| 6. Sky – 6,525 |
| 7. Virgin – 6,306 |
| 8. Pipex – 4,083 |
| 9. NTL – 3,753 |
| 10. Plusnet – 2,109 |
| 11. Bulldog – 1985 |
| 12. Telewest – 1373 |
| 13. Biscit – 883 |
| 14. Eclipse – 869 |
| 15. ToucanSurf – 811 |
| 16. Demon – 738 |
| 17. Tesco – 555 |
| 18. Freedom2Surf – 469 |
| 19. UK_Online – 432 |
| 20. Supanet – 431 |
| 21. Zen – 371 |
| 22. Homecall – 326 |
| 23. One.Tel – 305 |
| 24. Force 9 – 229 |
| 25. Nildram – 256 |
| 26. Madasafish – 190 |
| 27. Waitrose – 80 |
| 28. Metronet – 47 |
| 29. Global – 8 |
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